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35,000 feet up – and worlds away from good customer service
February 24, 2010 | 3:48pm
Good customer service is essential. When it isn’t a priority, you notice and it can negatively influence the way you feel about a company. I was a victim of bad customer service recently. Imagine this – you are 35,000 feet in the sky, belted to your seat and the service you received makes you want to grab a parachute and jump. Ok, it wasn’t quite that bad, but it did leave a negative impression on me. I was on an airline (that shall remain nameless) flying back from New York. I travel quite a bit, so I redeemed some frequent flyer miles for a first class seat. What I received there was less than first class and even less than my luggage in the hull…
